Cedarberg Travel Ltd trading as Cedarberg Africa
Please read the following conditions and the General Information section carefully. A booking will exist as soon as we issue our confirmation invoice. This booking is made on the terms of these booking conditions. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. Your contract is with Cedarberg Travel Ltd of Long Cottage, King Henry’s Road, Lewes, BN7 1BU (Reg: 298 1718) and is subject to English law and the exclusive jurisdiction of the Courts of England and Wales. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
1 Payment and Confirmation Invoice To book your holiday, you must sign and return a completed booking form together with the deposit requested, generally 20% per person (any higher requirement will be advised in your proposal letter). If flight tickets require immediate issue, then these will also need to be paid for at the time of booking. The balance of payment due must be received by us at least 9 weeks prior to the date of departure – normally, you will not receive a reminder. If you do not pay the balance in time we may cancel your booking and retain your deposit. In the case of bookings made less than 9 weeks before the date of departure, full payment must accompany the booking form. When we receive your booking form and deposit, we will reserve your chosen travel arrangements and will send you, or your agent, our confirmation invoice. Although we will endeavour to meet, where possible, special requests made in writing on your booking form, no guarantee can be given.
2 Travel Documents Travel documents will normally be forwarded to you 10 to 14 days before the date of departure unless you have made a late booking or late payment. The name(s) listed on your confirmation invoice will appear on your airline tickets and must match the name(s) on your passport(s). Airlines will not permit passengers to travel who cannot comply with all regulations.
3 Your holiday cost, price changes and surcharges (i) The prices on our brochure and website sample itineraries are indicative, accurate at the time of publication, but cost elements may vary dependent upon your travel requirements. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. (ii) When you buy a flight-based holiday, all monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times. (iii) You can choose to pay for your holiday in full when booking in which case your holiday price will be fixed at the price quoted at that time. If you only pay a deposit, Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel you must do so within 14 days from the date on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
4 If you wish to make changes If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £25, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing as soon as possible and no later than 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer.
5 If you cancel your holiday You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in clause 6. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Should one or more members of a party cancel, it may increase the per person holiday price of the remaining members. If a member of your party is prevented from travelling, but you wish to transfer the arrangements to another person, cancellation fees will not be charged. However, both the original traveller and his replacement will be liable for additional costs incurred in making the transfer (which may be significant), reasonable notice must be given and it must be possible to book a new airline seat in the replacement name. You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office.
6 If we change or cancel your holiday As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. Changes If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. In some cases we will also pay compensation (see below). These options don’t apply for minor changes. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Cancellation We will not cancel your travel arrangements less than 9 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached. If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).In some cases we will pay compensation (see below). Insurance If we cancel or make a major change and you accept a refund, we will consider an appropriate refund of your travel insurance premiums if you can show that you are unable to transfer or reuse your policy. Compensation If we cancel or make a major change we will pay compensation as detailed below except where the major change or cancellation arises due to reasons of force majeure. The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Force Majeure Cedarberg Travel Ltd. accepts no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from circumstances outside its control including, but not limited to, war or threat of war, riot, civil strife, industrial dispute, terrorist activity (actual or threatened) and its consequences, natural or nuclear disaster, fire or adverse weather conditions, government action, unavoidable technical problems with transport, machinery or equipment, power failure, level of water in rivers, closure or congestion of airports, epidemic or pandemic illness.
|If there is a major change to your holiday||If we cancel your holiday||If you cancel your holiday|
|Period before departure within which notice of cancellation or major change is received by us/notified to you||Amount you will receive from us||Amount you will receive from us||Amount of cancellation charge|
|More than 63 days||£10||Deposit Only||Deposit Only|
|From 43 to 63 days||£15||100% of holiday cost (+£15.)||30% of holiday cost*|
|From 31 to 42 days||£20||100% of holiday cost (+£20.)||60% of holiday cost*|
|Less than 31 days||£30||100% of holiday cost (+£30.)||100% of holiday cost|
* NB As our holidays are tailor-made, in certain cases the airline may have applied certain ticketing deadlines to your booking and this may result in higher cancellation charges. This also applies to certain hotels, who may often charge a higher cancellation fee regardless of the above-mentioned timeframes, and you may therefore be charged a higher amount than detailed above. It is therefore important to enquire for details at the time of booking and cancellation.
7 Travel Insurance We are especially concerned that all our clients are adequately insured (both in case of illness abroad or cancellation/curtailment). By choosing not to be insured you agree to indemnify the Company against all costs, losses and liabilities which we may incur and which are not our liability under this contract and which would have been avoided had suitable insurance cover been taken by you.
8 Our Liability to You If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 3 times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to: (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for us copies of the transport contractual terms, or the international conventions. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 7. If any payments to you are due from us, any payment made to you by the airline will be deducted. NB this clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.
9 Prompt assistance in resort If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
10 Excursions Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
11 Flight Routings, Timings and Delays Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Civil Aviation Authority (CAA) 020 7453 6888, www.caa.co.uk/ In the event of delayed departure, the airline will be responsible for making any necessary arrangements. Arrangements for refreshments and, if necessary, for overnight accommodation in the event of a lengthy delay will be the responsibility of the airline concerned. However, if these delays have led to onward flight connections being missed, the carrier is not responsible for any costs involved, or for any unused holiday services, though they will offer a remedy, subject to their conditions of carriage. Our brochures, website and proposals are our responsibility, as your tour operator. Information is not issued on behalf of and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.
12 Complaints and Problems We do our best to give you an enjoyable, trouble-free holiday but occasionally even the best-laid plans can go wrong. In the event of a problem whilst you are on holiday, please inform the relevant supplier (e.g. hotel manager) and our local representative immediately. If this is not possible or does not resolve the issue, then contact our UK Office. This gives us the opportunity to investigate and put things right while you are away and failure to do so could affect your rights. If the matter cannot be resolved locally, please send details of your complaint to us in writing, preferably within 28 days of your return. If local resolution efforts fail, you may refer the matter to a court of law. We are a Member of ABTA, membership number Y6051 We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.
13 Passport, visa and Immigration Requirements Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
14 Financial Protection We provide full financial protection for our package holidays. For flight-based holidays this is through our Air Travel Organiser’s Licence number 3748 issued by the Civil Aviation Authority, 5th Floor, 11 Westferry Circus, London E14 4HE, UK, telephone 0333 103 6350, email email@example.com. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. When you buy a package holiday that doesn’t include a flight, protection is provided by way of a bond held by ABTA – The Travel Association 30 Park Street London SE1 9EQ www.abta.co.uk (Membership Y6051). In the event of our insolvency, this provides protection for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre-arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with us. In the above circumstances, if you have not already travelled, you may claim repatriation to the starting point of your non-flight package. For further information please see www.abta.com. In the unlikely event of our insolvency, either the CAA or ABTA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. More information about Package Travel contracts is found in The Package Travel and Linked Travel Arrangements Regulations 2018 The Package Travel and Linked Travel Arrangements Regulations 2018 The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. Cedarberg Travel Ltd will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, Cedarberg Travel Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 Publication date of this information 16 January 2015, updated 10 July 2018. [/geoip]
Booking Conditions – Cedarberg Southern African Travel CC trading as Cedarberg Africa
Cedarberg Africa offers travel arrangements to Southern Africa, East Africa and the Indian Ocean Islands. When you’re ready to book, please read the following conditions and the General Information section carefully. They will form part of your contract with Cedarberg Southern African Travel cc of Clanwilliam, South Africa.
1) Payment and Confirmation Invoice
To book your holiday, you should send us a completed and signed booking form together with the specified deposit per person travelling. If your holiday includes certain safaris or luxury trains, then a greater deposit will be requested from you on your proposal letter. This deposit may be in an alternative currency (e.g. US Dollars) if our suppliers invoice us in this currency.
If you are booking within 63 days of departure, then full payment is required at this time. When we receive your booking form and deposit, we will reserve your chosen holiday and will send you, or your agent, our confirmation invoice. A contract will exist as soon as we issue our confirmation invoice. However, if lack of availability prevents us from confirming you on the exact itinerary requested, we will search diligently for what we consider to be an acceptable alternative, and this may result in a slightly higher or lower price. If there are differences between the proposed itinerary and that which we are able to arrange for you, we will agree this with you before your booking is confirmed. Although we will endeavour to meet, where possible, special requests made in writing on your booking form, no guarantee can be given.
You must pay the balance shown on your invoice at least 60 days before your departure. We do not send out a final invoice unless there is a change to any aspect of your holiday or you ask us to do so. But we are very happy to send a reminder, if you prefer. Otherwise, we will expect your remaining payment on or before the due date and we will then send you an acknowledgement receipt. Alternatively you can authorise a credit card debit to be taken 60 days prior to arrival. Non-receipt of the balance by Cedarberg Travel on the date due will result in the holiday arrangements being liable for cancellation. All monies you pay to your travel agent are held by him on our behalf.
2) If you wish to make changes
Once your booking has been confirmed, changes (where possible) will incur an administration fee of not less than R500 per alteration plus any additional charges made by airlines or suppliers. Alterations within 60 days of departure may also incur the appropriate cancellation charges set out below. We regret that no refund is possible for any unused services provided in the cost of the holiday. If you decide to alter your travel arrangements whilst abroad, this is your own responsibility and we are not responsible for any extra costs that may arise.
3) If you cancel your holiday
Should you, or any member of your party, cancel your holiday after confirmation, this cancellation must be confirmed in writing by the person who signed the booking form. A cancellation charge, calculated on the basis set out below, will be payable by the client. Late payment of the balance of the cost of your holiday may also result in cancellation charges being applied. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Should one or more members of a party cancel, it may increase the per person holiday price of the remaining members. If a member of your party is prevented from travelling, but you wish to transfer the arrangements to another person, cancellation fees will not be charged. However, both the original traveller and his replacement will be liable for additional costs incurred in making the transfer (which may be significant in the case of flight name changes), reasonable notice must be given and it must be possible to book a new airline seat in the replacement name.
Occasionally we have to adapt our Deposit and Cancellation Policy for specific bookings eg. For festive season bookings or if we are extensively using a supplier which has very onerous cancellation policies. This will be clearly stated on the final proposal and on the booking form. Please take note of this.
All payments by credit card are converted into South Africa’s currency (Rands) on the day of payment. Any refunds due to cancellation will be the appropriate % refund in Rand converted back (by your credit card company) into your home currency.
% of Invoice payable versus days prior to departure:
More than 61 days Loss of deposit
60 and 45 days 40% of land arrangements (& 100% of flight costs*)
44 and 31 days 60% of land arrangements (& 100% of flight costs*)
Within 30 days 100%
* Some costs may be recoverable depending on flight class booked
4) If we change or cancel your holiday
We aim to make no changes to your confirmed holiday, but we occasionally need to make changes, which we reserve the right to do at any time. Most of these changes are minor, and we will endeavour to advise you, or your travel agent, as soon as is reasonably possible. In cases where a refund is due, Cedarberg African Travel will refund the client within 30 days.
Cedarberg African Travel shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, ‘personal information’ shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf
6) Payment Options Accepted
Payment may be made via Visa, Master Card, Diners or American Express credit cards or by direct bank transfer into the Cedarberg African Travel bank account, the details of which will be provided on our confirmation invoice.
Credit Card Security
Credit card transactions will be acquired for Cedarberg African Travel by PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate use SSL3 and no credit card details are stored on the website. Clients may go to www.paygate.co.za to view their security certificate and security policy.
Customer details will be stored by Cedarberg African Travel separately from their credit card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
7) Transaction Currency
The merchant country at the time of presenting payment options to the cardholder is South Africa. The transaction Currency is ZAR (South African Rand). Even if we invoice you in Dollars, this transaction will be converted into ZAR at the transaction day’s rate of exchange.
8) Travel Documents
On receipt of your final payment, we will email our travel documents to you. Please ensure that you have received your documentation before you leave on your holiday.
It is your responsibility to ensure that you have all the necessary travel documents and tickets in your possession including passport, insurance policy, visas and medical certificates. The onus is upon you to ensure that your passport and visas are valid for the countries visited. The company, its staff and their suppliers cannot be held liable for any visas, etc not held by you. Similarly the onus is upon you to ensure that you have taken the recommended injections prior to travelling in Southern Africa. We especially draw your attention to the need for anti-malarial prophylactics to be commenced prior to your arrival in Africa if you will be travelling in a malarial area. The name(s) listed on your confirmation invoice will appear on your airline tickets and must match the name(s) on your passport(s). If you are changing your name, please ensure that it is the name on your passport that appears on your flight tickets. Failure to comply may result in amendment fees or the cancellation of your flight tickets.
9) Your holiday cost
We reserve the right to increase or decrease the price of holidays on this website at any time. The price of your chosen holiday will be confirmed at the time of booking, based on prevailing airfares and exchange rates. Once the price is confirmed upon booking, we will do our utmost to keep to this price. Should increases be forced on us by airlines, exchange rate fluctuations, government action such as an increase in VAT, bed levy or any other Government-imposed increases, we reserve the right to surcharge, without notice, up to a maximum of 10% of the tour price.
10) Your Holiday and Our Responsibility
Neither Cedarberg Southern African Travel cc nor any person acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and, without restricting the generality of the aforegoing, shall particularly not be responsible for loss or damage arising from any errors or omissions contained in this website or other literature, loss or damage caused by delays, sickness, theft, injury or death, whether occasioned by negligence or not.
In addition the company shall have the right at any time at its discretion to cancel any tour or the remainder thereof or make any alteration in route, accommodation, price or other details and in the event of any tour being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other causes whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of the passenger. The Company may, at its discretion and without liability to itself at any time, cancel or terminate the client’s booking and in particular without limiting the generality of the aforegoing it shall be entitled to do so in the event of the illness or the illegal or incompatible behaviour of the guest, who shall in such circumstances not be entitled to any refund.
The person making the booking will, by the making of such booking, warrant that he or she has authority to enter into a contract on behalf of the other person included in such a booking, and in the event of the failure of any or all of the other persons, so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability of the total price of all bookings made by him/her.
11) Flight Routings, Timings and Delays
It is sometimes necessary to change the airline, aircraft type or routing. Flight times are supplied by the carriers and cannot be guaranteed as they may be affected by operating conditions such as adverse weather conditions, need for constant maintenance or air traffic control procedures. Cedarberg Southern Africa Travel cc has no control over these changes. In particular, we shall not be responsible for flight delays or their results, including the consequent amendment or curtailment of planned itineraries. Carriage by air is always subject to the airline’s conditions of carriage and is governed by international convention, which may limit liability in respect of claims for injury, delay and loss of baggage. In the event of delayed departure, the airline will be responsible for making any necessary arrangements. Arrangements for refreshments and, if necessary, for overnight accommodation in the event of a lengthy delay will be the responsibility of the airline concerned. However, if these delays have led to onward flight connections being missed, the carrier is not responsible for any costs involved, or for any unused holiday services, though they will offer a remedy, subject to their conditions of carriage. Airlines occasionally change the aircraft type without advance warning, and flights operated to destination countries may be provided by charter airlines. Where we are advised of such a change then we will endeavour to advise you or your travel agent. We strongly recommend that you take out comprehensive travel insurance which includes some compensation for delays.
12) Complaints and Problems
We do our best to give you an enjoyable, trouble-free safari but occasionally even the best-laid plans can go wrong. In the event of a problem whilst you are on holiday, please inform the relevant supplier (e.g. hotel manager) and our office in South Africa immediately. This gives us the opportunity to correct the matter so that it does not spoil your holiday. If the matter cannot be resolved immediately, please send details of your complaint to us in writing within 28 days of your return from your holiday. It is therefore a condition of this contract that you communicate any problem to the authority in question whilst on tour. If you or you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem.
13) Seasonal Factors and Resort Facilities
Some factors are not under our control and early and late in the season some tourist facilities may not operate. Likewise, swimming pools have to be cleaned and sometimes emptied and maintenance work can affect the availability of certain amenities. Public holidays and religious festivals throughout the year (particularly Ramadan) may have an impact on the ambience of a destination and the reliability of shops, banks and other facilities.
14) Wild Animals
Please be aware that on any African safari, your clients may be taken into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. Neither Cedarberg African Travel, nor its employees, nor its suppliers can be held responsible for any injury or incident on the safari. Please note that many safari camps are unfenced and animals are able to wander through the camps at all times of the day and night.
15) Travel Insurance
It is a condition of booking, that the sole responsibility lies with the client to ensure that you carry correct comprehensive travel and medical insurance to cover yourself and any dependents/travelling companions for the duration of your trip to Africa. This insurance should include cover in respect of, but not limited to, the following eventualities: cancellation of curtailment of the safari, emergency evacuation expenses, medical expenses, repatriation expenses, damage/theft/loss of personal baggage, money and goods.
We require you to give the particulars of your travel insurance to us, including the insurance contact phone number. We do not guarantee to check the details of your travel insurance. Cedarberg Travel cc, including their representatives, employees and agents will not be liable for any costs or losses incurred or suffered by the client with regards to, but not limited to, any of the above mentioned eventualities. You will be charged directly by the relevant service providers for any emergency services that you require, and may find yourselves in a position unable to access such services should you not be carrying the relevant insurance cover.
Country of Domicile
This website is governed by the laws of South Africa and Cedarberg Southern African Travel cc chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, De Heinings, Clanwilliam, 8135 . Cedarberg African Travel may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Cedarberg Southern African Travel cc based in South Africa trading as Cedarberg Africa and with registration number CK1994/01336/23 and K.S. Bergh and V.C. Russell (Members)
Cedarberg Africa contact details
Support : firstname.lastname@example.org
Support: + 27 482 2444