Privacy Policy

Updated 11 May 2018

Cedarberg Africa is committed to protecting your privacy and security. We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss or damage.

This privacy policy tells you how we use personal information collected at this website and offline. Please read this before submitting any personal information. By using the site, you are accepting the practices described so we want you to understand what these are. These practices may be changed over time, but any changes will be posted and changes will only apply to activities and information from that time on. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Website privacy

Please read the statements below to find out more about our privacy policy.

1. How we collect information
2. How we use your information
3. Marketing
4. Sharing your information
5. Your information and your rights
6. Changes to our Privacy Policy
7. Transfers outside the European Economic Area
8. Commitment to Data Security
9. Use of cookies

How we collect information

We collect information about you and any other party whose details you provide to us when you:

  • request information or contact us via our website, by e-mail, over the telephone or by post; this may include your name, address, email address, telephone number and contact preferences;
  • enquire about booking a holiday with us; additionally, this may include the names and dates of birth of you and others in the travel party, including children under 18;
  • make a holiday booking with us; additionally, we may collect passport data, nationality, dietary requirements, medical needs and payment details. Some of this information may constitute sensitive personal data;
  • complete online forms, take part in surveys, post any blogs, enter any competitions or prize draws, download information or participate in any other interactive areas that appear on our website;
  • interact with us using social media.

We also collect information from your devices (including mobile devices) and applications you use to access our website or applications (for example, we may collect the device identification number and type, location information and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history) and we will ask for your permission before we do so. We may do this using cookies or similar technologies (as described below).

If you intend giving us personal information about someone else, you are responsible for ensuring that you comply with any obligation and consent obligations under applicable data protections laws. In so far as required by applicable data protection laws, you must ensure that beforehand you have their explicit consent to do so and that you explain to them how we collect, use, disclose and retain their personal information or direct them to read our Privacy Policy.

How we use your information

We use your information to:

  • provide any information and services that you have requested or booked;
  • manage our relationship with you (for example, customer services and support activities);
  • monitor, measure, improve and protect our content, website, applications and services and provide an enhanced, personal, user experience for you;
  • contact you to see if you would like to take part in our customer research (for example, feedback on your use of our website or your holiday);
  • deliver you targeted marketing, offers or product-relevant information, based on your previous communication, purchase or enquiry with us, providing we have always offered the option to opt out of such messages;
  • provide you with location based services (for example, pricing and other personalised content), where we collect geo-location data.

To the extent permitted by applicable law, we retain information about you after your holiday or if you decide not to proceed. This information will be held and used for as long as permitted for legal, regulatory and legitimate business purposes.

Marketing

Each contact form on our website provides a check box asking you for permission to add you to our mailing lists. This is an opt-in mailing list and your personal information will be used solely by Cedarberg Travel Ltd or Cedarberg Travel CC to notify you from time to time about special offers, news and important developments, or in relation to any contribution you have made to our website (e.g. blog comments, reviews) or to invite you to give feedback

If you have asked us not to, we will not contact you for these or any other reason unless it is connected with your booking. Every marketing or informational email message we send you will contain full instructions on how to opt out.

If you are subscribed to our marketing e-mails then we track whether you open the message. Unless you have chosen not to download images automatically in your e-mail provider, your opening of the e-mail will report back to our systems that you have read the message. We also employ tracking of any links you click in our messages. You can unsubscribe at any time.

Sharing your information

We may share your information with:

  • our service providers (including airlines, accommodation providers and in-country Destination Management Companies ) so that they may help us to provide you with the services or information you have requested (e.g. an airline requires a date of birth to ensure a flight is correctly costed).
  • third parties which process information on our behalf (e.g. payment processing providers, data cleansing companies which remove duplicate or out of date information from databases and those organisations we engage to help us send communications to you) ;
  • third parties where you have a relationship with that third party and you have consented to us sending information (for example, social media sites or other third party application providers);

Your information and your rights

If you are based within the EEA or within another jurisdiction having similar data protection laws, you have the following rights, under certain circumstances:

  • the right to be told how we use your information and obtain access to your information;
  • the right to have your information rectified or erased or place restrictions on processing your information;
  • the right to object to the processing of your information e.g. for direct marketing purposes;
  • the right to have any information you provided to us on an automated basis returned to you in a structured, commonly used and machine-readable format, or sent directly to another company, where technically feasible (“data portability”);
  • where the processing of your information is based on your consent, the right to withdraw that consent subject to legal or contractual restrictions;

If you withdraw your consent to the use of your personal information for certain purposes set out in our Privacy Policy, we may not be able to provide you with access to all or parts of our website or services.

We will retain your personal information for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes. Where we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).

Changes to our Privacy Policy

We may change our Privacy Policy from time to time. However we will always update this Privacy Policy on our website.

Transfers outside of the European Economic Area (EEA)

Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.

Some of our applications or services or parts of them may also be hosted in the United States or outside of the EEA and this means that we may transfer any information which is submitted by you to other territories outside of the EEA.

We use service providers based outside of the EEA to help us provide your holiday and this means that we may transfer your information to service providers outside the EEA for the purpose of providing your holiday.

We take steps to ensure that where your information is transferred outside of the EU by our service providers, appropriate measures and controls in place to protect that information in accordance with applicable data protection laws and regulations.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Use of Cookies

Cookies are small text files held on your computer. These cookies are used to improve our website and give you the best browsing experience possible. The cookies gather information about your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and the pages viewed. This allows us to present appropriate and personalised content and improve the usefulness of the website. Examples of the use of cookies are presenting pricing and financial protection that is relevant to you, depending on where you are in the world and remembering your preferences.

Cookies are uniquely assigned to you, and can only be read by the Cedarberg Africa web server. Personal information cannot be collected via cookies or other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information.

By using our website you accept our use of cookies. You can delete and block cookies but some parts of the website won’t work without them. The links below explain how you can control cookies via your internet browser or you can check out the About Cookies website.

Internet Explorer http://windows.microsoft.com/en-GB/windows-vista/block-or-allow-cookies
Chrome https://support.google.com/accounts/answer/61416?hl=en
Safari http://support.apple.com/kb/PH17191
Firefox https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera http://www.opera.com/help/tutorials/security/privacy/

Cedarberg Travel Ltd , Company No 298 1718, whose registered office is Long Cottage, King Henry’s Road, Lewes, BN7 1BU is registered with the Information Commissioner’s Office as data controllers under registration number: ZA240987